Privacy Policy

Who we are

FDE Ltd is responsible for personal information collected through this website and through enquiries made to FDE.

315B Hertford Road, London, N9 7ET. Email info@fde.uk.com.

Information we may collect

When you contact us or request a quote, we may collect information you provide such as your name, email address, telephone number, property or site information, service requirements, messages and any files or photographs you choose to submit.

Our website and hosting providers may also process limited technical information needed to operate, secure and maintain the website.

Why we use your information

We use personal information to respond to enquiries, prepare or discuss quotations, arrange and provide requested services, communicate about work, maintain business records, protect our systems and comply with legal obligations.

Depending on the circumstances, our lawful bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and protecting the business, or consent where consent is required.

Sharing information

We may share information with trusted service providers that help us operate our website, email and business systems, with professional advisers, or with contractors and other providers where reasonably necessary to deliver a requested service. We may also disclose information where required by law.

We do not sell personal information.

Retention

We keep information only for as long as reasonably necessary for the purpose for which it was collected, to manage any resulting customer relationship, and to meet legal, accounting, insurance or record-keeping requirements. Retention periods therefore depend on the nature of the enquiry or service.

Cookies and similar technologies

The website may use technologies that are strictly necessary for functionality, security and performance. If FDE introduces non-essential analytics, advertising or similar technologies, appropriate information and consent controls will be provided where required.

Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase, restrict or object to the use of your personal information, and to receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent.

To exercise a right or ask a privacy question, contact info@fde.uk.com.

You also have the right to complain to the UK Information Commissioner's Office if you are concerned about how your information has been handled.

Changes to this policy

We may update this policy when our website, services or data-processing practices change. The latest version will be published on this page.